VoIP is among the latest technologies creating a noise in the business industry today. Many companies in Singapore are upgrading to IP PBX telephone system, with most of them getting better operations and sales in an unexpectedly short span of time. So, what it is really in this new technology that makes businesses better than ever?
What is VoIP?
For everyone’s information, VoIP is not a one-piece software or hardware, but a whole bunch of standards, services and protocols that can help improve business operations.
In conventional telephone lines, voice calls are transferred through copper wires. This type of network is called the PSTN and has served us well in terms of communication for more than a hundred years. However, it’s old and has never been upgraded ever since. It has gotten out of place since the arrival of instant messaging, texting and e-mailing.
This is where cloud VoIP comes to picture. This technology allows users to be delivered through the internet instead of through copper lines. It is more modern than PSTN and makes voice calling more convenient with the use of 21st century devices and technologies.
How Can VoIP Help Business Sales?
Easier communication with https://www.crystalvoice.com.sg/ from Singapore means better team work, and in turn increased productivity. Whether is in the customer service department, sales department or in the internal project team, communication is the key for every aspect of your business to come together. Some may probably use it more than others, but voice calling is crucial for every establishment.
So, what can hosted pabx do for your sales department that your ordinary phone cannot?
1. Track Agent Performance
Before being able to provide great service to clients, it’s necessary to gain sight first of the performance of the internal team and identify areas that needs improvement. By using IP phone features like Call Recording, you can evaluate the performance of your agents in terms of interacting with customers.
Various pbx phone system providers in Singapore let you generate reports that states the summary of employees’ call activities and patterns. This is extremely helpful for analyzing performances of employees and determining whether a team deserves a reward or more coaching and training.
2. Make Building Customer Profiles Easier
When an individual receives a call from a telesales agent, the client expects to be treated in a way that lets them know that you know their needs. They want an offer that’s relevant to their needs.
This is when personalization comes in handy. Because hosted pbx supports integration of CRM (customer relationship management), your sales agents can access comprehensive data on customers they are calling. This VoIP feature provides your team information about the customer’s recent purchases, product preferences and even their responses to telemarketing campaigns.
3. Support Field Sales Team
Sales representatives who are always away from the office can be contacted through their smartphones. Because cloud VoIP runs on data networks, the same phone service can be used to access business data, such as product information, customer records and delivery schedules.
Hosted pbx also makes it easier for field sales representatives to do collaborative works with colleagues and share data that can be helpful to your business’ overall sales. Remote employees can easily make conference calls from their laptops and smartphones when they need advice in dealing with product or clientele issues.
4. Help Customers Reach the Right Contact
IP PBX telephone system ensures that callers will reach the right person every time. The right person could be an agent with knowledge about a certain product, a client’s account manager or a representative for a specific service.
The call routing function of cloud VoIP will direct callers to specific receivers based on a set of rules, such as:
• Asking callers to select an option that directs them to the service they need through IVR system
• Identifying special campaign numbers to direct calls to the appropriate specialist
• Directing calls to a ‘local agent’ according on the callers ID
5. Analyze Results
Pbx phone system provides call information that can help you measure the effectiveness of your sales campaigns and gain better insight into your target market’s behaviour.
The data collected through this feature also provides insight into how prospects and clients respond to different offers and products. And since IP PBX telephone system integrate with CRM system, your sales team can use these data from the analytics features as an input to nurturing marketing strategies on your CRM.
6. Give Clients More Ways to Contact You
Clients always prefer to have more than one way to get in touch with a company. Hosted pbx provides multimedia features that lets your client contact you in the way they prefer, such as through live chat, e-mail, instant messaging or even video calling.
Handling calls with video conferencing helps your sales team provide excellent quality of service to your business clients, and with multitude of ways to connect with you, it’s easier to build more personal and stronger relationships with your customers and target market.
7. Web Conferencing
Scheduling a person-to-person meeting with customers and prospects can be a hassle and a costly effort, especially if it requires out-of-town travel. Cloud VoIP offers web conferencing feature that allows you to meet virtually, if meeting in person is impossible.
Cloud VoIP can greatly help in improving the operations and sales of any business in Singapore and ensure success of sales campaign by providing business sales teams the right facilities and features to effectively communicate to their team mates and clients.